Safaricom Internet Packages, Prices, Home Fibre Coverage and Contacts

Safaricom Home Fibre is the best internet service provider in Kenya right now. The ISP Company is taking over with fast speed WiFi at reasonable rates. Coverage areas include major towns such as Mombasa, Nairobi, Kisumu, Nakuru, Eldoret, Kisii, and their suburbs. The greatly sliced Safaricom internet packages and prices are a new catch.

Is Safaricom home fibre in my area? New subscribers can call Safaricom home fibre customer care agents or use a self-help portal to check WiFi connection coverage in their neighborhood. We have prepared detailed review tips for your guide.

List of Safaricom internet packages and prices

An updated list of Safaricom home fibre plans is, at last, available with double bandwidth and lower prices.

As a result, working, learning, streaming, and gaming online is a dream come true in most Kenyan homes.

1. Safaricom Home fibre packages

A fair user policy of between 1.5 TB and 7 TB applies to all Safaricom home plans.

Provided after this pricing table is another summative chart detailing Safaricom plans and their respective fair user policy (FUP) limits

Packages	Prices	Plans
15 Mbps	Ksh 1,500	Chrome
20 Mbps	Ksh 2,000	Sterling
40 Mbps	Ksh 2,999	Bronze
60 Mbps	Ksh 4,100	Silver
150 Mbps	Ksh 6,299	Gold
500 Mbps	Ksh 12,499	Diamond
1 Gbps	Ksh 20,000	Platinum

The 15 Mbps and 20 Mbps promotional plans were introduced recently to promote digital access in homes with low bandwidth needs.

Below is a detailed description for each plan tabulated above.

i. Bronze home fibre at Ksh 2,999

Safaricom home fibre bronze reviews have confirmed that it is convenient for fast web browsing, music streaming, and SD TV programming.

The Bronze package offers a maximum speed of 40 Mbps with a fair usage policy of 1.5TB.

The internet speed will change from 40 MBPS to 4 MBPS after exhausting the allocated Gigabytes.

ii. Silver home fibre at Ksh 4,100

Safaricom home fibre silver is suitable for multiple device streaming and fast video downloads.

The Silver package guarantees uninterrupted internet speeds of 60 Mbps. The fair usage policy of this plan is 2TB.

Upon exhausting the allocation, subscribers will remain online at a limited speed of 8 MBPS.

iii. Gold home fibre at Ksh 6,299

Safaricom home fibre gold rates are more affordable with sufficient capability of supporting CCTV network needs and related Internet of Things.

The Gold package is excellent, with speeds of up to 150 Mbps and a fair usage policy of 5TB.

Users who have reached the data limit will continue surfing at a capped speed of 20 MBPS.

iv. Diamond home fibre at Ksh 12,499

Safaricom home fibre Diamond package is the best with hyper fast links and buffer-free streaming experience.

The Diamond package can attain browsing speeds of up to 500 Mbps with a fair usage policy of 7TB.

Safaricom will downgrade the speeds to 25 MBPS on reaching the FUP mark of seven terabyte.

v. Platinum home fibre at Ksh 20,000

Safaricom home fiber Platinum package offers a streaming experience of up to 1000 Mbps, an equivalent of 1GBPS.

On hitting 7TB, Safaricom will cap the speeds of 25 MBPS for the rest of the month.

Safaricom Fair Usage Policy – Table of FUP limits

Packages	FUP	Post FUP
15 Mbps	~	~
20 Mbps	~	~
40 Mbps	1.5 TB	4 Mbps
60 Mbps	2 TB	8 Mbps
150 Mbps	5 TB	20 Mbps
500 Mbps	7 TB	25 Mbps
1 Gbps	7 TB	25 Mbps

What is the FUP policy of Safaricom? Fair Usage Policy, often referred to as FUP, is a common term used by Safaricom and other internet suppliers to manage data usage on “unlimited” plans.

For instance, when a user subscribed to the 40 Mbps package exceeds the indicated FUP limit of 1.5TB, Safaricom reduces their internet speed to 4 Mbps, rather than charging extra fees.

That explains why you may sometimes experience slow ‘post FUP speeds’ following a downgrade from your rightfully subscribed package.

2. Safaricom business fibre packages

Safaricom Business fibre packages are separate from regular home plans.

These plans include;

Plans	Prices
15 Mbps	Ksh 2,999
50 Mbps	Ksh 5,000
100 Mbps	Ksh 6,299

Fibre plus plans can reliably support HD streaming, UHD TV programming, and CCTVs.

3. Safaricom Internet for business packages

Tabulated below are internet packages for different users and bandwidth needs.

A monthly billing cycle with prepaid and postpaid options is attractive.

i. Fibre internet packages

Packages	Prices
10 Mbps	Ksh 2,890
15 Mbps	Ksh 3,850
20 Mbps	Ksh 4,330

ii. 4G LTE internet packages

Packages	Prices
140GB + 40GB	Ksh 2,870
180GB + 40GB	Ksh 3,925
250GB + 40GB	Ksh 6,030

Safaricom for internet has the following requirements.

iii. Business Internet installation requirements

Subscribers must adhere to these 5 requirements before receiving an internet connection.

• Safaricom shop or sales agent issued business connectivity application form (filled)
• Business permit or certificate of incorporation
• KRA PIN certificate of the applicant
• Personal details and contacts of the applicant
• Clearance of required payment amount

Are there any installation fees? No. Safaricom Internet for business installation is free for new customers.

However, customers will need to purchase an LTE gadget costing between Ksh 3,000 and Ksh 12,000.

4. New Family share packages

Packages	Prices
2 Gb	Ksh 300
4 Gb	Ksh 500
9 Gb	Ksh 750
13 Gb	Ksh 1,000
20 Gb	Ksh 1,500

Safaricom family share bundles are valid for a period of 3one month, and often expires at midnight on the 30th day.

Safaricom Home Fibre FAQs

1. How do I check my Safaricom home fiber coverage?

Is Safaricom Fibre in my area? Start by dialling *400# to check if Safaricom Home Fibre connectivity is available in your neighbourhood.

Proceed to choose the GET HOME FIBRE option then select your home PROVINCE and thereafter residence AREA or nearest landmark.

Finally, key in your ESTATE to complete the inquiry process. In turn, Safaricom care service providers will call you within 24 hours.

2. Safaricom Home Fibre requirements and guides

Firstly, a connection fee of Ksh 3,000 is necessary when installing fibre for the first time.

Secondly, the client must ensure they are within a fibre 4G covered area before initiating the payment process.

Thirdly, new subscribers must clear the required subscription fee as indicated in the packages table.

3. How to check my Safaricom home fibre account

Users who misplace their account numbers can recover them at any Safaricom shop countrywide.

Alternatively, subscribers can use the home fibre helpline for instant help.

4. How to check Safaricom home fibre expiry date

Safaricom Fibre packages expires within 30 days from the subscription day.

Dial *400# and select My Usage to receive a notification of the remaining data and dates of expiry.

5. Guide on how to terminate Safaricom home fibre account

Safaricom home fibre terms and conditions require termination of the WiFi account before leaving the country or switching to other providers.

The agreement binds all subscribers to draft an email requesting closing of their home fibre accounts, upon deciding to exit from the service.

Users who have misplaced their router will need to pay Ksh 6,500 for its replacement.

Elsewhere, Safaricom’s internet extends to Ethiopia.

Safaricom home fibre contacts

Mobile	100
Telephone	0722002222
Twitter	@SafaricomPLC
Email	[email protected]

Use Safaricom Home Fibre customer care contacts if you are experiencing weak connections or have further inquiries.

Forget the rest because Safaricom home fibre packages are next to none when it comes to home and business friendly internet access. Get a connection today for more WiFi powered solutions.